Massoud Jewelers, Troy, MI

Massoud Jewelers, located at 3970 Rochester Rd, Troy, MI 48083, offers an exceptional range of services specializing in engagement ring creation and custom jewelry design. As a fourth-generation jeweler, the Massoud family harmonizes old-world craftsmanship with modern styles, ensuring each piece is unique and tailored to the customer’s vision. The dedicated staff, including owners Michel and Andre Massoud, are known for their personal approach, providing thorough consultations to help clients create stunning, custom-made engagement rings that are both beautiful and affordable.

In a total review analysis of 47, the atmosphere at Massoud Jewelers is overwhelmingly positive. Customers frequently laud the knowledgeable and friendly staff, highlighting their creativity and flexibility in accommodating specific requests. They emphasize the exceptional quality of craftsmanship and the transparency in pricing. However, a few customers mentioned longer wait times during busier periods, although the overall sentiment remains highly favorable.

Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 5%
Negative: 5%

Best Review: One customer praised Michel for his artistry in crafting a custom engagement ring that exceeded their expectations and expressed deep appreciation for the personal care taken throughout the process, showcasing the strong customer service ethos at Massoud Jewelers.

Worst Review: Another customer mentioned feeling their engagement ring repair took longer than anticipated, indicating there could be improvements in handling busy times without compromising service quality.

Operating Hours:
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed

Staff Members: Michel Massoud, Andre Massoud

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.