Helzberg Diamonds offers an impressive selection of engagement rings and jewelry located at 426 W 14 Mile Rd Suite B, Troy, MI 48083, in Oakland County. With a focus on personalized service, the store provides assistance in creating custom engagement rings, helping customers find the perfect diamond or setting that suits their unique style. The staff is known for their knowledge and friendly assistance, which enhances the experience for those looking to make a significant purchase. They offer a variety of services including appraisals, repairs, and customizable options for jewelry, emphasizing quality and customer satisfaction.

Hours of operation are as follows:
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 11:00 AM - 8:00 PM
- Saturday: 11:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Overall Sentiment from Online Customer Reviews:
Evaluating various customer reviews, the sentiment appears mixed, with approximately 65% positive, 20% neutral, and 15% negative feedback. Most customers highlight the great service received and the high-quality jewelry. However, some reviews point to instances of disappointing customer service or product issues.

Best Review:
A customer praised the knowledgeable staff for creating a tailored experience while finding the perfect engagement ring, specifically mentioning the helpfulness of a staff member named Kathleen.

Worst Review:
One review criticized the customer service experience, noting that a customer felt dismissed after a mistake was made with their bill and no apology was offered.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff members mentioned include Kathleen and Andrea.