Kay Jewelers, located in Oakland Mall, 380 W 14 Mile Rd., Troy, MI 48083-4218, offers a comprehensive suite of services focused on creating exquisite engagement rings. The store specializes in custom and special orders, making it easy for customers to design one-of-a-kind pieces that suit their individual tastes. With a commitment to quality, Kay Jewelers also provides diamond upgrades, jewelry repairs, and appraisals, ensuring that engagement rings and other jewelry remain in pristine condition.

The operating hours are as follows:

| Day | Hours |
|-----------|------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

With a total of 114 reviews sourced from various platforms, the overall sentiment from online customer reviews is:

**Overall Sentiment from Online Customer Reviews:**
Positive: 70%
Neutral: 15%
Negative: 15%

Positive reviews highlight the exceptional customer service provided by staff members, particularly noting that Sarah consistently goes above and beyond for her customers. Many appreciate the knowledgeable and friendly team, making the engagement ring buying experience pleasant and memorable.

On the flip side, negative reviews reflect frustrations with inconsistent service, especially regarding jewelry repairs and sizing issues. Some customers experienced challenges in communication among staff members during their visits.

Best Review: A customer commended the manager, Sarah, for her dedication and exceptional service in helping to find the perfect engagement ring, appreciating her willingness to go above and beyond for her clients.

Worst Review: One review described a disappointing experience where a customer faced problems with jewelry repairs, citing a lack of communication and professionalism during the process.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.