Elite Jewelers is a well-regarded jewelry store located at 11729 Fair Oaks Mall, Fairfax, VA 22033. They specialize in custom engagement ring creation, offering a wide range of services, from jewelry redesign to cleaning and repair. The team is recognized for its attentive customer service, with many customers praising associates like Nazy and Moe for their expertise and willingness to help. Clients have reported being guided through the engagement ring selection process with professionalism, leading to high customer satisfaction.

Operating hours are as follows:
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 11:00 AM - 8:00 PM
- Saturday: 11:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Overall sentiment from online customer reviews:
Positive: 75%
Neutral: 10%
Negative: 15%

Across approximately 747 reviews, a balanced perspective emerges, showcasing both positive and negative experiences. Positive feedback highlights the friendly and knowledgeable staff, particularly about the engagement rings, while some negative reviews mention dissatisfaction with pricing and customer service follow-ups.

Best Review: A customer, Jennifer, praised the team for their exceptional service when purchasing an engagement ring, specifically mentioning the help and expertise provided during the selection process.

Worst Review: Customer Ammaar expressed frustration with the lack of follow-up on their repair request, leading to a feeling of being neglected and unsatisfied with the service.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff members mentioned include Nazy, Moe, and Zoe.