Quest Fine Jewelers, located at 8431 Lee Highway, Fairfax, VA 22031, has established a stellar reputation for creating exquisite engagement rings and exceptional jewelry service. Known for its personalized customer care, the store has received positive feedback for the knowledge and dedication of its staff, such as Huan and Pete, who go above and beyond to help customers find or create the perfect piece. The array of services includes custom design, resizing, appraisals, and cleaning, making it a comprehensive destination for fine jewelry needs in Fairfax County.

With a total of 510 reviews reviewed, the overwhelming sentiment is positive, reflecting a customer satisfaction rate of approximately 85%. Many highlight the attentive service and skillful craftsmanship, though some mention issues with timing and pricing uploads on certain occasions, contributing to a neutral sentiment in select reviews.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

**Hours of Operation:**
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed

Staff mentioned includes Huan and Pete.

Best Review:
A customer praised Quest Fine Jewelers for the welcoming atmosphere and the personalized service provided by Huan, noting how he was patient and knowledgeable throughout the engagement ring creation process.

Worst Review:
One customer expressed frustration over tilting issues with a custom necklace and the resolution process, indicating poor communication and a lack of satisfactory support from Pete during follow-up visits.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.