Kay Jewelers, located at 11739 U Fair Oaks Mall, Spc. 210, Fairfax, VA 22033-3326, is a renowned destination for engagement ring creation and exquisite jewelry services. With a customer-focused approach, the store operates within Fairfax County and provides a range of services including custom and special orders, jewelry repairs, diamond upgrades, and appraisals. Customers often commend the knowledgeable staff for their personalized service, particularly highlighting employees like Nawal and Ashley for their exceptional assistance in selecting and customizing engagement rings.

However, the store also faces criticism, particularly concerning customer service experiences that have been described as unfriendly or rushed, indicating inconsistency in the overall customer experience. It's best to be mindful of these varying sentiments when considering Kay's for an engagement ring purchase.

Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 20%
Negative: 35%

*Customer reviews indicate a mixed atmosphere, with a notable number expressing dissatisfaction with service while appreciating the quality of the jewelry.

Best Review: A customer praised the exceptional service provided by Nawal, who guided them through their engagement ring selection process, making the experience enjoyable and personalized.

Worst Review: Another reviewer shared a frustrating experience regarding poor customer service and a lack of accountability for issues surrounding their jewelry repair, highlighting feelings of neglect during their visit.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Opening Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff Members Mentioned:
- Nawal
- Ashley