Personal Touch Jewelers in Fairfax VA
Personal Touch Jewelers, located at 11188 Lee Hwy, Fairfax, VA 22030, offers exceptional jewelry services, particularly in the creation of custom engagement rings. The store is renowned for its personalized service provided by owner John Esposito and his friendly staff, creating an inviting atmosphere for customers. Personal Touch Jewelers focuses on understanding customer needs, ensuring every piece is crafted with care and attention to detail. Their comprehensive array of services includes custom design, repairs, appraisals, and cleaning, making them a go-to option for anyone seeking quality jewelry in Fairfax County.
With a total of 81 reviews, customer feedback reflects a generally positive sentiment towards the jeweler's quality and service. Many reviewers highlight the friendly and knowledgeable staff, emphasizing their patience and guidance throughout the ring selection process. However, some negative experiences were mentioned, primarily related to delays in service and inconsistencies in sizing.
Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%
**Highlight Reviews:**
Best Review: A customer praised John and his staff for their exceptional service and craftsmanship, noting that every visit is met with friendly interactions and a welcoming atmosphere. The reviewer was particularly impressed by the effort taken to create a one-of-a-kind engagement ring.
Worst Review: Another customer expressed disappointment with a resizing experience, highlighting issues with communication and delays that led to frustration. They felt the service was not aligned with their expectations and were unhappy with how the situation was handled.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Opening Hours:**
| Day | Hours |
|-----------|----------------------|
| Monday | Closed |
| Tuesday | 10:30 AM - 6:00 PM |
| Wednesday | 10:30 AM - 6:00 PM |
| Thursday | 10:30 AM - 6:00 PM |
| Friday | 10:30 AM - 6:00 PM |
| Saturday | 10:30 AM - 5:00 PM |
| Sunday | Closed |
**Staff Members:**
- John Esposito (Owner)
