Zales Jewelers, located at 11911 Fair Oaks Mall, Ste. G 128, Fairfax, VA 22033, is a prominent destination for those seeking high-quality engagement ring creation and superior jewelry service. With a professional staff known for their kindness and expertise, Zales offers various services that include custom jewelry design, ring resizing, cleaning, jewelry repair, and consultation for personalized pieces. The atmosphere is generally welcoming, contributing to a positive shopping experience for customers looking to create memorable engagement rings or find the perfect gifts.

Operating Hours:
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM

Customer feedback reflects a mix of sentiments, highlighting both positive and negative experiences in the store.

Overall Sentiment from Online Customer Reviews:
- Positive: 40%
- Neutral: 20%
- Negative: 40%

Customers appreciate the knowledgeable and friendly staff, particularly highlighting their assistance in selecting and customizing engagement rings. However, several negative reviews indicate issues with customer service, including long wait times and communication challenges with some staff members.

Best Review: A customer praised the store for its excellent selection and kind service provided by an employee named Shadi, who guided them through the process of selecting an engagement ring and made them feel valued as customers.

Worst Review: Another customer expressed disappointment with their experience, detailing a series of errors related to ring resizing and poor service from the staff, leading to frustration with the overall interaction.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.