JJ Watch & Jewelry Repair, located at 11706-L Fair Oaks Mall, Fairfax, VA 22033, is known for its extensive watch and jewelry repair services, including craftsmanship in engagement ring creation. With over 35 years of experience, they focus on delivering precise and trust-worthy repairs, testing, and warranty services for a variety of timepieces and fine jewelry. The welcoming staff is noted for their professionalism and attention to detail, contributing to a customer-centric experience.

Customers appreciate the promptness and quality of work, especially in engagement ring resizing and repairs. Many reviews highlight the store’s expertise in jewelry cleaning, gemstone setting, and watch battery replacements. However, some negative feedback points to occasional inconsistencies in pricing and service experience, indicating room for improvement in customer interactions.

Overall sentiment from online customer reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

The store has accumulated approximately 139 reviews.

Best Review: Jeannie noted the fantastic service and the ability of the friendly staff to fix her glasses that she thought were beyond repair. She emphasized her satisfaction with their knowledgeable and efficient service.

Worst Review: Gary expressed disappointment after years of loyalty, stating that the staff exhibited poor customer service when dealing with a defective clasp on a gold ring he had purchased, suggesting an unfortunate decline in their relationship with long-time customers.

Opening Hours:
| Day | Hours |
|-----------|----------------------|
| Monday | 11:00 AM – 7:00 PM |
| Tuesday | 11:00 AM – 7:00 PM |
| Wednesday | 10:00 AM – 7:30 PM |
| Thursday | 10:00 AM – 7:30 PM |
| Friday | 10:00 AM – 7:30 PM |
| Saturday | 10:00 AM – 7:30 PM |
| Sunday | 11:00 AM – 6:00 PM |

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.