Elizalde Jewelry, located at 2105 Edison Hwy Ste 6, Bakersfield, CA 93305, is a jeweler specializing in creating custom engagement rings and other fine jewelry. With over 122 reviews collected, the store is praised for its affordable prices and wide selection of jewelry. Customers have noted that the family-owned business, operating since 1994, provides excellent service, particularly when it comes to custom orders and jewelry repairs.
The store operates in Kern County and offers a variety of services, including ring resizing, necklace and bracelet repairs, and custom jewelry designs. The level of customer service varies significantly, with numerous reviews highlighting the helpfulness of staff, particularly in assisting with personalized jewelry needs. However, some customers have expressed concerns about carelessness in repairs and discrepancies in jewelry quality.
**Overall Sentiment from Online Customer Reviews:**
- Positive Sentiment: 65%
- Neutral Sentiment: 15%
- Negative Sentiment: 20%
Highlighting the mixed feedback from customers, many appreciate the friendly service and affordability, while others report issues with repairs and customer support, which detracts from the overall experience.
**Best Review:**
A customer named Michelle commended the knowledgeable staff and the high quality of the jewelry, stating that the level of service received was exceptional.
**Worst Review:**
In contrast, a review from a customer named Jacob detailed a frustrating experience regarding the loss of a valuable earring during a repair, indicating significant dissatisfaction with the handling of his jewelry.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*
**Opening Hours:**
| Day | Hours |
|-----------|------------------|
| Monday | 10:00 AM - 7:00 PM |
| Tuesday | 10:00 AM - 7:00 PM |
| Wednesday | 10:00 AM - 7:00 PM |
| Thursday | 10:00 AM - 7:00 PM |
| Friday | 10:00 AM - 7:00 PM |
| Saturday | 10:00 AM - 7:00 PM |
| Sunday | 10:00 AM - 7:00 PM |
Staff members include Natalia E., the business owner, known for her commitment to customer service.
Positivity Score: 72.5%
Total Customer Feedback Reviewed: 122
Store Phone Number: 6618618414