Kay Jewelers, located at 2701 Ming Ave., Spc. 107, Bakersfield, CA 93304-4415, operates within Kern County and specializes in providing exceptional engagement ring creation and jewelry services. This location has earned a reputation for its wide selection of fine jewelry, including engagement and wedding rings, while also offering repair services and custom orders. The store prides itself on customer service, with staff members like Amanda and Stephanie noted for their attentiveness and assistance in finding the perfect piece.

With a total of 136 customer reviews analyzed, the feedback reveals mixed sentiments.

Overall Sentiment from Online Customer Reviews:
- Positive: 46%
- Neutral: 27%
- Negative: 27%

Customer experiences vary significantly, with some praising the helpfulness and professionalism of the staff, while others report unresponsiveness or dissatisfaction with service quality.

**Customer Opening Hours:**
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM

**Staff Members Noted:**
- Amanda
- Stephanie

Best Review:
A customer highlighted Amanda's exceptional service, stating she went above and beyond to assist with a product issue, causing a positive experience that led to a return visit.

Worst Review:
Another customer recounted frustrations with the manager's handling of a warranty issue, feeling dismissed and undervalued as a loyal customer, ultimately resulting in closing their account.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.