Roco's Jewelry, located at 9160 Rosedale Hwy, Suite #600, Bakersfield, CA 93312, is a highly regarded jeweler in Kern County, known for its exceptional engagement ring creation and dedicated customer service. With a reputation built over many years, this family-owned business excels in custom jewelry design, allowing customers to craft their dream engagement rings with the help of knowledgeable staff members like Robert and Alex. The jeweler also offers a variety of services, including fine jewelry repairs and ring resizing, ensuring that every client receives personalized attention and craftsmanship.
Operating hours are Monday through Friday from 10:00 AM to 5:30 PM, and Saturday from 11:00 AM to 4:00 PM, while closed on Sundays.
Overall sentiment from online customer reviews:
Positive: 82%
Neutral: 12%
Negative: 6%
Highlight reviews indicate a strong overall satisfaction among customers, reflecting the jeweler's commitment to exceptional service.
Best Review: A customer commended Robert and Alex for their professionalism and creativity in designing a custom engagement ring, stating that it exceeded all expectations and was well-priced compared to larger chain stores.
Worst Review: One customer expressed disappointment after a negative experience regarding the resizing and repair of their engagement ring, noting that they received smaller replacement diamonds that fell out multiple times.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Hours of Operation**:
| Day | Hours |
|----------------|--------------------------|
| Monday | 10:00 AM - 5:30 PM |
| Tuesday | 10:00 AM - 5:30 PM |
| Wednesday | 10:00 AM - 5:30 PM |
| Thursday | 10:00 AM - 5:30 PM |
| Friday | 10:00 AM - 5:30 PM |
| Saturday | 11:00 AM - 4:00 PM |
| Sunday | Closed |
Staff: Robert, Alex
Positivity Score: 88%
Total Customer Feedback Reviewed: 65
Store Phone Number: 6615879298