Pacific Jewelry Co, located at 1813 Chester Ave, Bakersfield, CA 93301, has established a reputation in the area for its unique engagement ring creation and personalized jewelry services. The store has garnered a collection of 31 reviews, with sentiments reflecting a mix of admiration and concerns from patrons.

Engagement ring creation appears to be a highlight, as several customers commend the owner, Mario Alvarez, for his craftsmanship and attention to detail in custom designs. The store offers services such as jewelry repair, resizing, and custom creations, showcasing a commitment to quality and customer satisfaction since its establishment in 1977.

However, experiences vary, as reflected in the reviews. Positive feedback emphasizes the friendly service, reasonable pricing, and high-quality repairs. For instance, customers appreciate the reliability and prompt communication from Mario, who is noted to be knowledgeable. Conversely, there are criticisms regarding customer service experiences, with some customers expressing frustration over communication issues and product dissatisfaction.

Overall Sentiment from Online Customer Reviews:
- Positive: 72%
- Neutral: 16%
- Negative: 12%

**Operating Hours:**
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 2:00 PM
- Sunday: Closed

**Staff:**
- Mario Alvarez (Owner)

Best Review:
Janis commended the shop for creating a beautiful, custom pendant necklace, praising Mario's ability to meet tight deadlines and his exceptional customer service.

Worst Review:
Maggie expressed frustration over her wedding ring repair, stating that the work done left her ring distorted and unappealing, resulting in an overall negative experience.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.