Frank Adams Jewelers in Albany NY

Frank Adams Jewelers, located at 144 Wolf Road, Albany, New York 12205, is a distinguished jewelry store renowned for its exceptional engagement ring creation and personalized service. With a rich history dating back to 1922, this fourth-generation family-owned business prides itself on offering exquisite designer jewelry and luxury timepieces. The knowledgeable staff, including Timothy Ryan and Billie Jo Newman, are committed to providing a superior customer experience, ensuring each client feels valued and understood in their quest for the perfect engagement ring.

This jeweler is highly regarded for its integrity and the warmth of its environment, evident in its extensive positive online customer reviews. With over 500 reviews reviewed, a significant majority highlight the excellent service, product knowledge, and the beautiful selection of engagement rings. Customers appreciate the professional and friendly approach of the staff, who take the time to guide them through every step of the process, from selecting a setting to choosing the perfect diamond.

Despite the overwhelmingly positive feedback, a few negative comments have been noted. Some customers have expressed concerns regarding repair services that did not meet their expectations and experiences with specific staff interactions, suggesting room for improvement in certain areas.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 85%
Neutral sentiment: 10%
Negative sentiment: 5%

**Opening Hours:**

| Day | Hours |
|-----------|---------------------|
| Mon-Fri | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 5:00 PM |
| Sunday | Closed |

**Staff Members Mentioned:**
- Timothy Ryan
- Billie Jo Newman

Best Review:
Georgina, a long-time customer, emphasizes the integrity and professionalism of Frank Adams Jewelers, commending their fair pricing, especially concerning Rolex watches, amidst price gouging elsewhere during recent times.

Worst Review:
Sweet K., who experienced a negative interaction regarding a repair, expressed dissatisfaction with the service and the outcome of her jewelry repair, ultimately leading her to distrust the establishment.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.