Zales Jewelers, located at 131 Colonie Center, Suite 320, Albany, NY 12205, offers an exceptional range of services, particularly specializing in engagement ring creation. With a solid reputation carried by a 4.3 rating from over 90 reviews, this jeweler is noted for providing various jewelry services, including custom jewelry design, repairs, cleaning, and inspections. Their staff, which includes renowned team members like Marisa and Alani, has been highlighted for their exceptional customer service and attention to detail, which enhances the jewel-buying experience.

While the overall atmosphere is predominantly positive, with many customers praising the extensive selection of beautiful jewelry and the helpful staff, there are also some negative comments regarding customer service inconsistencies. Some reviews reflect dissatisfaction related to communication issues and handling of returns.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 15%
Negative: 5%

**Opening Hours:**
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM

**Staff Members:**
Marisa, Alani

Best Review:
Amanda highlighted the exceptional service she received at Zales, noting that Alani was attentive and skilled in helping her select the perfect engagement ring. She appreciated the personalized approach and the overall positive experience at the store.

Worst Review:
Capital expressed frustration regarding a lack of communication when trying to return an item, feeling misinformed before making a long drive to the store. This experience left him dissatisfied, emphasizing the need for better customer service protocols.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.