Roman Jewels, located at 1717 Western Ave, Albany, NY 12203, is a well-established full-service jeweler celebrated for its extensive experience in engagement ring creation. With over 30 years in the jewelry business, this family-owned store specializes in buying and selling gold, silver, diamonds, watches, and coins, offering a diverse selection of antique and estate jewelry. The knowledgeable and friendly staff, including owners Marcella and Bobby, aim to provide excellent customer service, ensuring that each client feels valued and informed during their purchasing decisions.

The store has garnered mixed online reviews, with the total number of reviews analyzed being 38.

**Overall Sentiment from Online Customer Reviews:**
- Positive: 65%
- Neutral: 20%
- Negative: 15%

Customers frequently commend the welcoming atmosphere and the professionalism of the team, highlighting the quality of the engagement rings and personalized service provided. However, some reviews have noted instances of perceived rudeness and low offers when selling items.

**Highlight Reviews:**
Best Review: Amanda commended the exceptional service and inviting atmosphere, mentioning how the owners focus on ensuring customer satisfaction during the jewelry repair and purchasing processes.

Worst Review: Mike expressed disappointment in the customer service, feeling unwelcomed and judged when attempting to sell gold, which made his experience less favorable.

**Operating Hours:**
- Monday: Closed
- Tuesday: 10:00 AM - 4:30 PM
- Wednesday: 10:00 AM - 4:30 PM
- Thursday: 10:00 AM - 4:30 PM
- Friday: 10:00 AM - 4:30 PM
- Saturday: Closed
- Sunday: Closed

**Staff Members:**
- Marcella
- Bobby

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.