KAY Jewelers, located at 1 Crossgates Mall Rd., Ste. B225, Albany, NY 12203-5367, is a prominent jewelry store within Albany County, renowned for its exceptional customer service and expertise in creating engagement rings. With a total of 153 reviews, this store has garnered a mixed response from customers.

The positive sentiment revolves around the helpful and knowledgeable staff who are dedicated to guiding customers through the process of selecting or customizing an engagement ring. The team is praised for its willingness to provide comprehensive answers and assistance in finding the perfect piece, making the experience enjoyable for many shoppers. Notable staff members include Bree, Chelsea, and Brandon, who have been specifically mentioned by satisfied customers for their exceptional service.

Conversely, some reviews highlight a negative experience with customer service, citing instances of rudeness or inadequate handling of service requests, such as ring inspections and repair issues. This has led to frustration among certain customers, impacting their overall satisfaction.

Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%

**Opening Hours:**
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

**Staff Members:**
- Bree
- Chelsea
- Brandon

Best Review:
A customer commended the knowledgeable staff at KAY Jewelers, specifically highlighting Bree and her patience in helping find the ideal engagement ring. The overall experience was characterized as pleasant and thorough.

Worst Review:
One individual expressed disappointment with the customer service received, reporting that the staff appeared uninterested and unhelpful during a visit for a ring inspection, leaving them feeling undervalued.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.