KAY Jewelers, located at 131 Colonie Center, Albany, NY 12205, is known for its extensive selection of engagement rings and exceptional customer service. The store operates in Albany County and provides a range of services including jewelry maintenance and repair, custom and special orders, diamond upgrades, gold exchange, and appraisals. Customers can readily reach them at (518) 459-6714.

The store is open during the following hours:
| Day | Hours |
|-----------|-----------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

The atmosphere in KAY Jewelers is varied based on customer feedback. Positive reviews often highlight attentive and knowledgeable staff who assist with unique engagement ring designs and provide excellent service. However, several reviews mention experiences of pushy sales tactics and inadequate follow-up on services, leading to mixed feelings among customers.

Overall Sentiment from Online Customer Reviews:
Overall, the sentiment from online reviews suggests a mixed experience. Based on a total of 187 reviews, approximately 50% reflect positive experiences, 30% are neutral, and 20% are negative.

Best Review:
Phil Hart praised the exceptional service he received from one of the associates, indicating a pleasant experience in finding the perfect piece.

Worst Review:
Another customer, saqib mohy Ud Din, expressed dissatisfaction with the rude treatment he received from the staff, describing it as one of the worst experiences he had at a jewelry store.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.