Zales Jewelers - Crossgates Mall in Albany NY

Zales Jewelers, located in Albany County at 1 Crossgates Mall Rd, Ste P214, Albany, NY 12203, operates under the phone number (518) 862-9690. This jeweler specializes in engagement ring creation and offers a range of services designed to assist customers in finding the perfect ring for their loved ones.

Customer experiences at Zales demonstrate a wide variety of sentiments. The service quality has generated both positive and negative feedback. Many past customers have noted that while the jewelry selection is appealing, the staff's professionalism often leaves much to be desired. Some customers have reported friendly and helpful interactions, praising the team for their assistance in finding beautiful rings, while others highlighted unfortunate experiences with unresponsive staff and issues related to orders and refunds.

With a total of 12 reviews across different platforms, the overall sentiment can be classified as follows:
- Positive: 50%
- Neutral: 25%
- Negative: 25%

Customers expressed satisfaction regarding the selection of jewelry and the immediate availability of some pieces, but frustrations emerged from prolonged service times, miscommunication, and product quality issues.

Best Review:
One customer appreciated the attractive jewelry display at Zales and commended the staff for their politeness and willingness to assist.

Worst Review:
Another customer experienced significant frustration with the inconsistency in service, detailing communication challenges with the staff that resulted in compounded delays in receiving their ordered ring.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Operating Hours**:
- Monday to Saturday: 10:00 AM - 9:30 PM
- Sunday: 11:00 AM - 6:00 PM

Staff members mentioned include the manager, though specific names were not provided.