Hamilton Hill Jewelry in Durham, NC, is highly regarded for its exceptional service and unique engagement ring creations. Located at 905 W Main Street, this jeweler offers a variety of services, including custom designs and repairs, focusing on serving those seeking distinctive pieces for special occasions. The team is led by owner Sarah Hill, along with skilled staff members who are known for their warm and welcoming demeanor, ensuring customers feel comfortable and informed throughout the entire engagement ring selection process. With a wide selection of modern jewelry from top designers, they cater to different tastes and budgets.

The store operates in Durham County and maintains the following hours:

| Day | Hours |
|-----------|---------------------|
| Monday | By Appointment |
| Tuesday | 11:00 AM - 6:00 PM |
| Wednesday | 11:00 AM - 6:00 PM |
| Thursday | 11:00 AM - 6:00 PM |
| Friday | 11:00 AM - 6:00 PM |
| Saturday | 11:00 AM - 5:00 PM |
| Sunday | Closed |

From a review analysis covering a total of 173 customer reviews, the feedback is predominantly positive. Many customers express satisfaction with the knowledgeable staff and the quality of the jewelry. However, there are a few isolated cases where customers reported issues with communication around quotes and repair timelines.

Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Best Review: A customer noted the exceptional and personalized assistance from the team, highlighting the intricate details that went into crafting a beautiful engagement ring that matched their vision perfectly.

Worst Review: Another customer expressed frustration regarding the lack of transparency in pricing and timelines after having issues with a repair, feeling that their expectations were not adequately managed during the process.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.