New York Jewelry, located at 2005 N Pointe Dr, Suite 8b, Durham, NC 27705, is a well-regarded jewelry shop known for its exceptional engagement ring services. With a phone number of (919) 286-1999, this family-owned establishment has been serving the Durham area for over ten years, offering a wide range of products including custom jewelry, engagement rings, and repair services.

The shop’s positive reputation is reinforced by approximately 85 reviews collected from various platforms. Customers consistently appreciate the friendly and knowledgeable staff, who provide personalized assistance during the engagement ring creation process. Many reviews highlight the shop's affordability and expertise, making it a favorable choice for those seeking unique and custom pieces.

However, some customers have reported challenges, such as issues with repairs and pricing discrepancies, which suggest that while the overall experience is positive, there are areas where service consistency could improve.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 75%
Neutral sentiment: 15%
Negative sentiment: 10%

**Opening Hours:**
- Monday: 10:00 AM – 6:00 PM
- Tuesday: 10:00 AM – 6:00 PM
- Wednesday: 10:00 AM – 6:00 PM
- Thursday: 10:00 AM – 6:00 PM
- Friday: 10:00 AM – 6:00 PM
- Saturday: 10:00 AM – 6:00 PM
- Sunday: 12:00 PM – 6:00 PM

**Staff Members:**
- None specified.

Best Review:
A customer expressed great satisfaction with the knowledgeable staff who handled their watch repairs with care and provided honest feedback about issues with a specific watch, ensuring a seamless experience overall.

Worst Review:
One customer was frustrated after a watch battery replacement resulted in damage to their watch, which significantly affected their perception of service quality.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.