Kay Jewelers, located at 6910 Fayetteville Rd., Ste. 237, Durham, NC 27713-9714, operates in Durham County and is known for its wide selection of engagement rings and superior customer service. Customers can reach them at (919) 687-4362. The store offers services such as custom and special orders for unique engagement rings, appraisal services, jewelry maintenance and repair, and diamond upgrades.

The atmosphere of customer service at this location has received mixed reviews. Several customers report positive experiences, noting friendly and attentive staff who help guide buyers through the engagement ring selection process. Positive sentiments highlight the helpfulness of staff members like Dana, Nelson, and Jenna, where customers felt valued and supported in their purchases.

However, negative reviews reveal frustrations regarding poor communication and dissatisfaction with service delivery, particularly in ring repairs and sizing. Some customers experienced delays in receiving their rings and have reported dissatisfaction with the quality of the repairs, expressing concerns about broken jewelry being returned with additional damages.

Overall Sentiment from Online Customer Reviews:
The overall sentiment from online customer reviews is approximately 65% positive, 20% neutral, and 15% negative.

**Opening Hours**:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

**Staff Members**:
- Dana
- Nelson
- Jenna

Best Review:
Amanda noted that the staff was friendly and helpful, emphasizing positive interactions during her visit.

Worst Review:
Lindsey expressed frustration over long wait times and poor service when trying to get her ring resized, feeling her concerns were not adequately addressed by the staff.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.