National Jewelry and Pawn, located at 2334 Guess Rd, Durham, NC, offers a blend of engagement ring creation services and a unique selection of pre-owned jewelry, making it a noteworthy destination in Durham County. With a focus on customer experiences, this shop not only provides quality pawn services but also specializes in turning your jewelry visions into reality.

The friendly staff, including notable members like Kerri and Rhonda, are often highlighted for their helpfulness and dedication. Many customers appreciate the inviting atmosphere and the attention given to their specific needs during the engagement ring design process. While the majority of reviews lean positive, some patrons have reported inconsistencies in service, particularly regarding staff interactions.

Customer Sentiment: About 70% of customers express high satisfaction, while 20% have neutral opinions and 10% have experienced issues.

Opening Hours:

Monday to Saturday: 9:30 AM – 6:30 PM
Sunday: Closed

Best Review: Marcus praised the friendly service, noting that his transaction was smooth and the team members were exceptionally polite.

Worst Review: Brandi shared a negative experience due to staff behavior during a billing dispute, stating that her concerns were met with unprofessionalism, leaving her dissatisfied with the service.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.