Jewelsmith, located at 2200 W Main St, Ste A-170, Durham, NC, is a standout in the local jewelry scene, particularly for those seeking custom engagement rings. This family-owned store has built a reputation for providing a unique blend of craftsmanship and personalized service in Durham County.

The dedicated team, led by Kristine Wylie, includes skilled jewelers and gemologists who are passionate about turning client visions into stunning, wearable heirlooms. Customers frequently rave about the collaborative experience, noting how the staff takes the time to listen and guide them through every step of the engagement ring design process. The atmosphere is warm and welcoming, making it a delightful place to bring your jewelry dreams to life.

Customer Sentiment: Approximately 85% of customers praise the attentive service and quality of work, while a small percentage have reported minor issues with communication or service speed.

Opening Hours:
- Tuesday to Friday: 10:00 AM – 6:00 PM
- Saturday: 10:00 AM – 5:00 PM
- Sunday and Monday: Closed

Best Review: Tamara shared her joy about the exceptional service and quality craftsmanship she experienced at Jewelsmith, feeling genuinely valued and welcomed from the moment she walked in.

Worst Review: Sam expressed disappointment with the lack of follow-up communication regarding a custom ring and felt let down by the customer service he received during the process.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.