Jewelry Repair & Watches, located at 1804 N Pointe Dr, Durham, NC 27705, is a well-respected jeweler specializing in engagement ring creation and various jewelry repair services. With over 28 years of experience, Rachid, the owner, provides a professional and trustworthy environment for customers seeking high-quality jewelry services. The shop offers a range of services, including jewelry cleaning, rhodium plating, engraving, watch repair, and gold buying.

The store has received a total of 178 reviews, with an impressive overall rating, highlighting the commitment to excellent customer service and craftsmanship. Many customers praise the quick turnaround for repairs and the high-quality work that returned their treasured pieces looking brand new.

Some negative reviews mention customer service concerns, with a few customers expressing dissatisfaction regarding pricing and interactions with the owner. However, these are notably less frequent compared to positive acknowledgments of workmanship and reliability.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Best Review:
One reviewer commended Rachid for his excellent work and fair pricing, stating they have returned multiple times for watches and jewelry, consistently enjoying the results.

Worst Review:
A customer reported an unpleasant interaction with the owner when replacing a watch band, suggesting the experience felt dismissive and the pricing unfair compared to other services.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Operating Hours:**
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed

Staff: Rachid (Owner)