Zales Jewelers, located at 6910 Fayetteville Rd Suite 185, Durham, NC 27713, is a well-regarded jewelry store specializing in engagement ring creation. The store operates in Durham County and is known for its wide selection of diamond and precious jewelry, as well as offering custom jewelry services. Customers can expect excellent customer service from a knowledgeable staff that assists in bringing unique visions to life, especially when it comes to engagement rings and wedding bands.

The store has received a total of 179 reviews, with a commendable average rating of 4.4 out of 5 stars. Positive reviews highlight the friendly and informative staff, particularly mentioning team members like Cassandra and Jessica for their exceptional service and product knowledge. Customers frequently appreciate the personalized approach and the ease of selecting or designing their engagement rings.

Conversely, some negative reviews point to issues with communication regarding online orders and instances of less-than-ideal customer interactions. These sentiments underscore the importance of consistency in customer service.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Best Review:
Michael praised the store for offering great products at excellent prices, highlighting the outstanding customer service provided during his visit.

Worst Review:
Arianna expressed significant disappointment with her experience, describing the service as rude and frustrating when attempting to return a ring purchased online.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Operating Hours:**
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM

Staff Members:
Cassandra, Jessica, and Angela.