New York Jewelry, located at 2005 N Pointe Dr Suite 8b, Durham, NC 27705, is a dedicated jeweler that specializes in creating exquisite engagement rings and providing various jewelry services. With over a decade of experience serving the Durham community, this family-run business is known for its personalized customer service and extensive selection of jewelry, including custom designs, repair services, and more.

Customers have appreciated the knowledgeable and attentive staff, often highlighting their willingness to go the extra mile to ensure satisfaction. With 85 reviews analyzed, the overall sentiment reflects a strong positive response, with approximately 80% positive, 10% neutral, and 10% negative feedback. Many positive reviews commend the staff for their friendly approach and quality of work, particularly in relation to engagement ring customization and watch repair.

However, some reviews have pointed out instances of dissatisfaction regarding customer service experiences, including concerns about pricing and repair quality.

Operating hours are as follows:
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: 12:00 PM - 6:00 PM

Overall Sentiment from Online Customer Reviews:
- Positive: 80%
- Neutral: 10%
- Negative: 10%

Best Review:
Teddy appreciated the exceptional service and prices, highlighting that it was the best jewelry store in Durham based on his experience.

Worst Review:
Ella expressed frustration over a faulty chain repair and noted that despite the initial service, the item broke again shortly after.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.