Hansen Co. Jewelry, located at 3177 S Highland Dr, Salt Lake City, UT 84106 in Salt Lake County, offers exemplary services in custom jewelry design and repair, with a notable focus on engagement ring creation. The store is recognized for its on-premises craftsmanship, making it a favored choice for those seeking personalized and high-quality jewelry. The talented team, including owner Heidi Wilson and jeweler John Hansen, is praised for their attentiveness, expertise, and friendly service, making the experience pleasant for customers. The store's positive reputation is evident from its overall rating of 4.5 on Yelp, corroborated by numerous commendations on Google and Facebook.

Though many reviews highlight the exquisite workmanship and customer-centered service, mixed reviews indicate concerns regarding communication and turnaround times for custom orders. The feedback suggests that while the majority of clients enjoyed their experiences, some expressed dissatisfaction due to delays and lack of updates on their orders.

Overall Sentiment from Online Customer Reviews:
- Positive: 76%
- Neutral: 18%
- Negative: 6%

Highlighted Reviews:
Best Review: A customer named Kelley Ann commended the store for beautifully resizing her husband's wedding band, reflecting the skillful craftsmanship and willingness to assist with future repairs.
Worst Review: Jillian mentioned a frustrating experience with delays and communication issues regarding her custom necklace order, feeling undervalued due to the lack of follow-up despite multiple inquiries.

**Opening Hours:**
- Monday: Closed
- Tuesday: 11:00 AM – 5:00 PM
- Wednesday: 11:00 AM – 5:00 PM
- Thursday: 11:00 AM – 5:00 PM
- Friday: 11:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed

Staff members: Heidi Wilson, John Hansen
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.