McKay Diamonds, located at 115 S Regent St, Ste C, Salt Lake City, UT 84111, has established itself as a beloved local destination for creating unique engagement rings. This family-owned jewelry store, nestled in the heart of Salt Lake County, boasts over 367 reviews and a strong reputation for offering personalized service and craftsmanship.

Under the expert supervision of Joe and Sandra Andrade, McKay Diamonds specializes in custom jewelry design, making the process of crafting the perfect engagement ring not only accessible but enjoyable. Customers describe a welcoming atmosphere where they can engage directly with the jeweler, often watching their ring being made right before their eyes. The ability to create bespoke pieces that reflect individual styles is a standout feature that many clients appreciate.

In addition to custom designs, McKay Diamonds offers an array of services including jewelry resizing, restoration, and cleaning, often completed on the spot. This immediate and hands-on approach has earned them a loyal clientele.

Customer Sentiment: Approximately 90% of customers are highly satisfied with their experience, while less than 10% have encountered minor issues regarding price adjustments or service consistency.

Opening Hours:

Monday: 10:00 AM - 6:00 PM
Tuesday - Friday: 10:00 AM - 7:00 PM
Saturday: 11:00 AM - 5:00 PM
Sunday: Closed

Best Review: Nikhil praised the stunning engagement ring crafted by McKay Diamonds, commenting on the personalized customer service he received throughout the design process, highlighting how the staff taught him about diamonds and crafting techniques.

Worst Review: Cliff expressed frustration over a negative experience involving his stolen jewelry, claiming customer service was lacking when dealing directly with the situation.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.