Kay Jewelers, located at 5180 Meadowood Mall Cir., Ste. F123 A, Reno, NV 89502-6502, offers a comprehensive range of jewelry services with a particular emphasis on engagement ring creation. This jeweler boasts over 30 reviews from customers, reflecting a diverse array of experiences. The store operates in Washoe County and is known for its extensive selection of engagement rings, wedding bands, and fine jewelry, along with services such as jewelry maintenance, repair, custom orders, diamond upgrades, and appraisals. The store's staff, including notable employees like Natalia, have received mixed feedback regarding their customer service.

Overall Sentiment from Online Customer Reviews:
The sentiment across the reviews reflects a blend of positive and negative experiences. Approximately 40% of customers reported positive interactions, while 40% expressed dissatisfaction with their service. The remaining 20% offered neutral reviews, highlighting experiences that were neither particularly good nor bad.

**Opening Hours:**
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

**Staff Members:**
- Natalia

Best Review:
A customer praised the exceptional service provided by Natalia at Kay Jewelers, highlighting her willingness to go above and beyond to assist in locating a specific engagement ring. This level of dedication in addressing customer needs was greatly appreciated.

Worst Review:
Another customer experienced significant frustration with the store, detailing issues regarding the incorrect handling of a wedding ring. The individual felt that their concerns were dismissed by the staff, leading to a lack of trust in the store's professionalism.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.