Michael & Son's Jewelry Co., Custom Engagement Rings in Reno , NV

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90% Score | Michael & Son's Jewelry Co., Reno, NV

Michael and Son's Jewelers, located at 1401 S. Virginia St, Suite 150, Reno, Nevada 89502, offers exceptional services specializing in the creation of custom engagement rings. The family-owned business, run by David and Shannon Lorenz, emphasizes a personal touch and community connection, ensuring each piece is crafted with care and attention to detail. Customers appreciate the wide selection of jewelry, particularly their expertise in creating unique engagement rings tailored to individual styles.

The store operates in Washoe County and has received a variety of feedback from customers. Of the 792 reviews examined, the overall sentiment reflects:

**Overall Sentiment from Online Customer Reviews:**
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Positive reviews highlight the friendly and knowledgeable staff, the quality and customization of engagement rings, and a welcoming atmosphere that promotes a personal shopping experience. Customers frequently mention the exceptional service provided, particularly by staff members like Morgan and David, who are credited with understanding personal preferences and providing valuable guidance throughout the creation process.

However, some negative reviews express dissatisfaction with repair services and delays, indicating instances where representatives were not as responsive as expected, leading to frustrations regarding timelines and the quality of work done on existing pieces.

**Best Review:**
A customer noted that Morgan's guidance in selecting a new setting for their grandmother's diamond resulted in a stunning ring that exceeded their expectations, praising the staff's communication and expertise in the process.

**Worst Review:**
A customer reported issues related to the resizing and repair of their jewelry, expressing disappointment in the lack of attention to detail and the quality of work performed, which ultimately led to a loss of confidence in the services offered.

| **Operating Hours** |
|-----------------------------|
| Monday – Friday: 9:30 AM – 6:00 PM |
| Saturday: 9:30 AM – 6:00 PM |
| Sunday: 10:00 AM – 5:00 PM |

Staff members mentioned include David and Morgan.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Positivity Score: 90%
Total Customer Feedback Reviewed: 792

Store Phone Number: 7757865110

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90%

Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.

A word from the team at Michael & Son's Jewelry Co.

Lake Tahoe is not just a popular vacation or spring break site, but it's also a very popular proposal destination in Nevada. The gorgeous blue waters provide a stunning backdrop for a summer proposal, and the ski resorts offer options for couples who ski, too.

We have two popular times to buy an engagement ring at Michael & Son's Jewelers in Reno. First, summer is a fantastic time to shop for engagement rings and propose. The weather is incredible, and outdoor proposals are prime. The second time is around Christmas. Throughout the entire holiday season, we sell many engagement rings at our jewelry store. Love is in the air, while little black boxes are under the Christmas tree.

At Michael & Son's Jewelers, it can take between 2-3 weeks for a custom-made engagement ring. All our customers are partners, not just customers in the entire process. If a customer chooses a Tiffany setting for their engagement ring, it can be completed in just a couple of days.

The Halo is our most popular engagement ring in Reno, Nevada. It's no surprise, as the Halo ring takes center stage on the finger, and our brides in Reno love the center stage too! For our customers, tt is usually coupled with the Cushion or Round diamond shape. Both shapes allow the sparkle to shine even brighter.

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