Spratford Fine Jewelry, located at 4651 Indian Creek Pkwy, Overland Park, KS 66207, is a renowned jeweler specializing in engagement ring creation and comprehensive jewelry services. Operating under the management of R. Eugene Spratford and his son Robert, this family-owned business has been serving the Kansas City area since 1995. The store is well-regarded for its exceptional customer service and expertise in custom-designed jewelry.
Reviews indicate that Spratford Fine Jewelry has garnered an impressive reputation, with a total of 53 reviews. Many customers highlight their positive experiences, particularly praising the insightful guidance received from the staff during the engagement ring selection process, as well as the excellent pricing and quality of their jewelry.
However, it is essential to note that there were a few critical sentiments expressed regarding customer service during busy periods, suggesting a need for improved responsiveness.
Overall Sentiment from Online Customer Reviews:
- Positive: 90%
- Neutral: 5%
- Negative: 5%
Best Review: A customer named Aubrie mentioned the exceptional service provided throughout the engagement ring selection, emphasizing how easy the process was and the timeless quality of the rings received.
Worst Review: A reviewer named Greg expressed disappointment due to a subpar experience apparently caused by understaffing during a busy time.
Opening Hours:
- Monday: 10:00 AM - 5:30 PM
- Tuesday: 10:00 AM - 5:30 PM
- Wednesday: 10:00 AM - 5:30 PM
- Thursday: 10:00 AM - 5:30 PM
- Friday: 10:00 AM - 5:30 PM
- Saturday: Closed
- Sunday: Closed
Staff: R. Eugene Spratford, Robert Spratford
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 92.5%
Total Customer Feedback Reviewed: 53
Store Phone Number: 9136634653