Zales Jewelers offers a variety of services tailored for customers seeking engagement ring creation. Located at 11533 W 95th St Suite 118B, Overland Park, KS 66214, this jeweler stands out with its commitment to quality and customer service. The store specializes in custom jewelry design and offers services like ring resizing, cleaning, and repair. Known for its extensive selection of engagement rings, Zales can help you find the perfect piece for that special moment.

Customers have expressed mixed feelings about their experiences at this location. Positive reviews mention the friendly and knowledgeable staff, often highlighting individual associates such as Andy and Adam for their helpfulness in selecting rings and providing exceptional customer service. However, several negative reviews note issues with communication, service delays, and dissatisfaction with ring repairs.

Overall sentiment from online customer reviews:
- Positive: 43%
- Neutral: 32%
- Negative: 25%

Best Review: One satisfied customer highlighted the excellent service received at Zales, praising the staff's attention to detail and ability to accommodate specific requests while selecting an engagement ring.

Worst Review: Another customer expressed frustration with the poor communication and service delays when trying to resize their engagement ring, feeling disappointed by the overall experience.

Operating hours for Zales Jewelers are as follows:

| Day | Hours |
|-----------|--------------------|
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 10:00 AM - 7:00 PM |
| Tuesday | 10:00 AM - 7:00 PM |
| Wednesday | 10:00 AM - 7:00 PM |
| Thursday | 10:00 AM - 7:00 PM |

Staff members mentioned include Andy and Adam.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.