Helzberg Diamonds Overland Park KS

Helzberg Diamonds, located at 11347 W 95th St, Overland Park, KS 66214, is a distinguished jeweler renowned for its exceptional engagement ring creation and personalized service. The store operates in Johnson County and has built a solid reputation with 309 online reviews reflecting both positive and negative customer experiences.

Customers praise Helzberg Diamonds for the knowledgeable and friendly staff, including notable mentions of associates like Eva, Song, and Suzannah, who provide hands-on assistance in selecting the perfect engagement ring. Many clients appreciate the absence of pressure while making their decisions, highlighting the staff's professionalism and expertise in guiding them through their jewelry options. The store also offers various services like jewelry repairs, appraisals, and personalized jewelry designs, ensuring a comprehensive experience for clients.

However, there have been negative reviews indicating inconsistent customer service experiences, with some customers expressing dissatisfaction with the attentiveness of staff during their visits and post-purchase follow-ups. Concerns about repairs and overall customer interactions have been noted, alongside the positive testimonials.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

**Opening Hours:**

| Day | Hours |
|-----------|---------------------|
| Wednesday | 11:00 AM - 07:00 PM |
| Thursday | 11:00 AM - 07:00 PM |
| Friday | 11:00 AM - 07:00 PM |
| Saturday | 11:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
| Monday | 11:00 AM - 07:00 PM |
| Tuesday | 11:00 AM - 07:00 PM |

**Staff Members:**
- Eva
- Song
- Suzannah

Best Review:
A customer appreciated the attentive service and care taken by Eva and the team, stating how they helped them find the perfect engagement ring without any pressure or upselling tactics.

Worst Review:
A customer expressed disappointment regarding the customer service, mentioning that the staff seemed unapproachable and inattentive during their visit, impacting their overall shopping experience.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.