Jared Galleria of Jewelry, located at 6675 W 135th St, Overland Park, KS 66223, is recognized for its engagement ring creation services and exceptional customer care. This jeweler operates in Johnson County and provides a comprehensive suite of jewelry-related services, including custom jewelry design, on-site repairs, and personalized engravings. The staff is noted for their friendliness, knowledge, and dedication to ensuring a satisfactory experience during the purchase of engagement rings and other fine jewelry.
Positive customer reviews highlight the attentive service received and the quality of engagement rings available. Many customers appreciate the level of expertise from staff, specifically noted names like Al, who is commended for his patience and attentive approach in supporting clients through the selection process. The overall customer atmosphere leans positively, with many expressing satisfaction with their purchases and the helpfulness of the associates.
However, some negative reviews indicate issues with customer service, including instances of perceived rudeness by staff members and problems with repairs that left customers frustrated. Unfortunately, these experiences can tarnish the store's reputation for some visitors.
Overall Sentiment from Online Customer Reviews:
Positive: 62%
Neutral: 15%
Negative: 23%
Opening Hours:
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 11:00 AM - 7:00 PM
- Saturday: 11:00 AM - 7:00 PM
- Sunday: 12:00 PM - 6:00 PM
Staff Mentioned:
- Al
Best Review:
Jenny praised Jared Galleria for the exceptional customer service she received while selecting a wedding band to complement her engagement ring. She highlighted how Al listened to her needs and offered thoughtful suggestions that finally made her feel satisfied, after years of searching.
Worst Review:
Gerard expressed frustration with the quality of a bracelet he bought, which broke multiple times even after repairs, and lamented the lack of follow-up from management when he sought resolutions. This experience led him to strongly discourage future customers from shopping there.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 69.5%
Total Customer Feedback Reviewed: 505