Tivol Plaza, KANSAS CITY, MO

TIVOL, a prominent name in fine jewelry, specializes in engagement ring creation and offers a rich history dating back to 1910. Located at 220 Nichols Rd, Kansas City, MO 64112, this family-owned jeweler has garnered a reputation for its exceptional customer service and expert craftsmanship, especially in crafting personalized engagement rings. Customers have praised the knowledgeable staff, including outstanding team members such as Christopher and Kathryn, for their genuine engagement and support throughout the purchasing process. The store features a wide selection of fine jewelry and luxury watches, making it a go-to destination for significant life events.

Operating hours are as follows:

| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 5:30 PM |
| Tuesday | 10:00 AM - 5:30 PM |
| Wednesday | 10:00 AM - 5:30 PM |
| Thursday | 10:00 AM - 7:00 PM |
| Friday | 10:00 AM - 5:30 PM |
| Saturday | 10:00 AM - 5:30 PM |
| Sunday | Closed |

Overall Sentiment from Online Customer Reviews:
The overall sentiment from online customer reviews is quite positive, reflecting a dedication to client services and an enriching experience in the engagement ring selection process. Positive sentiments account for approximately 85%, while neutral responses are around 10%, and negative sentiments at about 5%.

Highlight Reviews:
Best Review: A customer named Taylor commended Tivol for its exceptional service during their anniversary celebration, highlighting the warmth and expertise of the staff who helped them find the perfect pair of earrings and supported another customer in selecting a Rolex watch.

Worst Review: A customer named Tony shared a negative experience regarding a service visit for watch repairs. He noted frustration about the lack of communication and a perceived disregard for his inquiries, leading to disappointment in the store's service quality.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.