Helzberg Diamonds Kansas City, MO

Helzberg Diamonds, located at 7210 NW 86th Pl, Suite 184, Kansas City, MO 64153, is a jewelry store that specializes in engagement ring creation and a wide range of other jewelry services. Customers have noted the store's expertise and friendly service, highlighting the knowledgeable staff, especially Christy Tippin and others who have consistently provided exceptional customer service. The store also features a diamond room where customers can immerse themselves in selecting the perfect diamond, along with various options for customizing engagement rings to meet specific desires.

With a current average rating, the store has received mixed feedback from its clientele.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

Customer reviews indicate some positive experiences with attentive and friendly service, particularly when looking for engagement rings. Customers have praised the personal attention given by staff during the ring selection process, which contributes to a positive shopping atmosphere. However, there are noted concerns regarding order fulfillment, especially regarding resizing and warranty issues. Some customers reported dissatisfaction with the handling of repairs and quality of service, contributing to a more critical view.

Best Review: Daley highlighted the exceptional service from staff members, mentioning Misty, Sydnie, and Christy for their accommodating and knowledgeable assistance with various jewelry projects.

Worst Review: Dan expressed frustration over customer service and financial practices, specifically regarding unexpected interest charges and quality issues with his engagement ring.

Store Hours:
Monday: 11:00 AM - 7:00 PM
Tuesday: 10:00 AM - 9:00 PM
Wednesday: 10:00 AM - 9:00 PM
Thursday: 10:00 AM - 9:00 PM
Friday: 10:00 AM - 9:00 PM
Saturday: 10:00 AM - 9:00 PM
Sunday: 12:00 PM - 6:00 PM

Staff Mentioned: Christy Tippin

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.