Helzberg Diamonds, located at 400 Nichols Road, Kansas City, MO 64112, operates within Jackson County and is renowned for its expansive selection of engagement rings. The store specializes in creating beautiful, custom engagement rings, featuring ethically sourced diamonds of high quality. Their knowledgeable staff, including experienced jewelers, assist customers in finding the perfect ring, ensuring a personalized experience that reflects individual tastes and preferences.

With a mix of reviews from customers, Helzberg Diamonds has garnered a range of sentiments. Overall, feedback from online sources indicates a notable blend of positive and negative experiences, resulting in an estimated 60% positive, 20% neutral, and 20% negative sentiment.

Positive reviews highlight the store's impressive selection of jewelry and the friendly, helpful demeanor of the staff. Customers have complimented the supportive service when selecting rings, creating a comfortable environment for such an important purchase.

Conversely, some negative reviews point to dissatisfaction with service speed and communication issues regarding repairs, with customers expressing frustration over delays and lack of updates.

Review Highlights:

Best Review:
Virginia noted the welcoming and friendly service provided by staff, highlighting how they guided her through the engagement ring selection process, making it enjoyable and less overwhelming.

Worst Review:
Joshua shared his disappointment regarding the slow service he experienced when getting a watch battery replaced, feeling that the communication about the repair process was lacking.

Operating Hours:
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 7:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 7:00 PM
- Saturday: 10:00 AM - 7:00 PM
- Sunday: 12:00 PM - 5:00 PM

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.