American Gold Exchange & Pawn, located at 3404 Poole Road, Raleigh, NC, is a family-owned and operated business established in 1994. Known for providing prompt and confidential service, this full-service pawnshop offers a diverse range of services, particularly in the creation and acquisition of engagement rings. Their team, which has more than 20 years of experience, is committed to building customer trust through stellar service and competitive pricing.

The shop provides loans and purchases on various items including jewelry, TVs, game systems, tools, and more, with a special emphasis on precious metals. Customers appreciate the warranty on used items and the absence of middlemen, which allows for better deals.

Overall sentiment from online customer reviews:
- Positive: 65%
- Neutral: 20%
- Negative: 15%

Reviews indicate a generally favorable atmosphere, with many praising the knowledgeable staff and good inventory. However, some complaints arose regarding pricing practices and customer service experiences.

Best Review: A customer named Audrianna commended the staff's friendliness and the outstanding service received during a visit, highlighting satisfaction with an air conditioning unit purchase.

Worst Review: Gregory criticized the shop, claiming they underprice items based on low online listings, suggesting a lack of fair negotiation.

Opening Hours:
| Day | Hours |
|-----------|----------------|
| Monday | 10:00 AM - 6:00 PM |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 5:00 PM |
| Sunday | Closed |

Staff Members: Not specifically mentioned.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.