Zales Jewelers, located at 4325 G6 Enwood Ave., Ste. 2121, Raleigh, NC 27612, operates within Wake County and is known for its extensive selection of engagement rings and custom jewelry services. Customers can expect dedicated help from a knowledgeable staff, including renowned associates like Kellie and John, who are frequently praised for their exceptional customer service skills.

The store offers various services such as in-store ordering, custom jewelry creation, jewelry and watch repair, cleaning and inspection, and trade-in options for diamond jewelry purchased at Zales. With a commitment to providing excellent quality jewelry at competitive pricing, Zales has been recognized as a go-to destination for those seeking to create or enhance their engagement rings.

Operating hours are as follows:

| Day | Hours |
|-----------|-----------------------|
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |

Overall Sentiment from Online Customer Reviews:
Positive: 50%
Neutral: 20%
Negative: 30%

The balance of online reviews indicates a mixture of positive and negative sentiments regarding product quality and customer service experiences. Some customers expressed appreciation for the knowledgeable staff and their assistance during the engagement ring selection process, while others noted frustrations related to customer service and communication.

Best Review:
A customer highlighted the exceptional service from Kellie, noting her patience and detailed knowledge in assisting with selecting the perfect engagement ring, making their experience truly memorable.

Worst Review:
Another reviewer shared their disappointment with the customer service received, describing interactions with staff as rude and unhelpful, ultimately leading them to feel neglected during the shopping experience.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.