Kay Jewelers, located in Crabtree Valley Mall at 4325 Glenwood Ave, Ste 2063, Raleigh, NC 27612, offers an extensive range of jewelry, specializing in engagement rings and personalized service. Customers appreciate the knowledgeable staff who assist in creating unique engagement rings, providing an experience that emphasizes customer care and jewelry maintenance. The store is known for a welcoming atmosphere, where staff work hard to help clients find the perfect piece for milestones such as engagements and anniversaries.

In terms of overall sentiment, the store has received 171 reviews. The feedback leans positively, with approximately 70% of reviews being favorable. Many customers highlight their positive experiences related to the attentive and friendly service, especially praising individual associates like Bill and Leslie for their expertise and guidance.

However, there are some negative sentiments, constituting about 30% of the reviews. Some customers experienced issues with service responsiveness and felt pressured during their visits, impacting their overall satisfaction.

**Overall Sentiment from Online Customer Reviews:**
- Positive: 70%
- Neutral: 20%
- Negative: 30%

**Opening Hours:**
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

**Staff:**
- Bill
- Leslie

Best Review: A customer named Amanda remarked on the exceptional service her husband received while upgrading her engagement ring, highlighting the staff's dedication and the beautiful selection available.

Worst Review: Mariluz expressed frustration over a negative experience involving lost jewelry during an inspection, noting a lack of proper customer respect and resolution from the management.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.