Robert and Gabriel Jewelers, located at 5244 Mayfield Road, Lyndhurst, Ohio 44124, is a family-owned jewelry store with over 90 years of experience in providing elegant and unique pieces, specializing in engagement rings. The store's commitment to excellent customer service is evident, as staff members like Bruce are noted for their patience and educational approach in guiding customers through the ring design and selection process.

Customers generally appreciate the store's personalized service and the quality of the craftsmanship, highlighting the unique designs available. Positive reviews commend the friendly, knowledgeable staff and the store’s ability to create beautiful custom engagement rings while maintaining a welcoming atmosphere. However, some criticisms have emerged regarding communication and timeliness, with instances noted where customers felt that their orders received insufficient priority or lacked the attention to detail they desired.

The overall sentiment from online customer reviews indicates a balanced experience across the board.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

**Opening Hours:**
- Monday: 11:00 AM - 5:30 PM
- Tuesday: 11:00 AM - 5:30 PM
- Wednesday: 11:00 AM - 5:30 PM
- Thursday: 11:00 AM - 5:30 PM
- Friday: 11:00 AM - 5:30 PM
- Saturday: 11:00 AM - 4:30 PM
- Sunday: Closed

**Staff Members Mentioned:**
Bruce

Best Review:
A customer praised the store for the exceptional service provided by Bruce, noting that he took the time to educate them about diamonds and worked meticulously to customize an engagement ring with a family diamond.

Worst Review:
Another customer expressed dissatisfaction with the service, stating that communication regarding their ring order was poor, leading to frustration and a lack of attention to their preferences for the final design.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.