KAY Jewelers, located at 3415 Steelyard Dr., Cleveland, OH 44109, is a reputable jewelry store known for its engagement ring creation and exceptional customer service. With a total of 173 customer reviews, the store has garnered a majority of positive feedback, showcasing a commitment to quality and customer satisfaction. The knowledgeable staff, including valued team members like Barbara, Joy, and Eric, are highlighted for their friendly and attentive service, ensuring each customer feels welcomed and valued.

Operating in Cuyahoga County, KAY Jewelers specializes in a variety of services, including custom engagement ring design, jewelry maintenance, repairs, and financing options. The store is noted for its ability to help customers find the perfect ring within their budget while providing a personalized experience.

Operating Hours:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

Overall Sentiment from Online Customer Reviews:
Positive: 87%
Neutral: 8%
Negative: 5%

Best Review: A customer named Amber praised the store's staff for their consistent politeness and helpfulness, specifically highlighting Barbara's exceptional service during her visits for repairs and purchases.

Worst Review: Jennifer expressed disappointment after experiencing delays in receiving a repaired ring, stating her frustration with the service quality despite past positive experiences.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff Members Mentioned: Barbara, Joy, Eric.