New Era Jewelers, Cleveland, OH

Keller's Jewelry, located at 10527 Lorain Ave, Cleveland, OH, is recognized for its engaged approach to creating stunning engagement rings and offering a variety of jewelry services. With a total of 90 reviews, the store has built a reputation for providing a personalized experience in the jewelry selection and repair process. It is especially noted for its combination of custom engagement ring creation, quick resizing services, and friendly customer relations.

The staff, including the owner Tommy, consistently receives praise for their professionalism, effective communication, and speedy turnaround times, with many customers appreciating the intimate and welcoming atmosphere of the store. The variety of services provided includes ring resizing, bridal sets, jewelry repairs, and more, catering to clients in Cuyahoga County.

However, some reviews highlight negative experiences, mentioning unprofessional behavior and issues related to product expectations. While the majority of customer sentiment is positive, there are certain recurring themes of dissatisfaction, particularly related to service quality in specific instances.

Overall Sentiment from Online Customer Reviews:
- Positive: 80%
- Neutral: 10%
- Negative: 10%

Opening Hours:
- Monday: 10 am – 5 pm
- Tuesday: 10 am – 5 pm
- Wednesday: 10 am – 5 pm
- Thursday: 10 am – 5 pm
- Friday: 10 am – 5 pm
- Saturday: 10 am – 5 pm
- Sunday: Closed

Staff Members: Tommy

Best Review: A customer praised Keller's Jewelry for the immediate and friendly service they received when resizing a ring, highlighting the welcoming atmosphere and quality work done promptly.

Worst Review: One customer reported a discouraging interaction, describing the service as unprofessional and expressing disappointment with the overall experience at the store.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.