Downtown Jewelry and Watch Company, located at 2125 First St, Ste 101, Fort Myers, FL 33901, is a jewelry store specializing in the creation of engagement rings and various jewelry repair services. Customers have generally reported mixed experiences with the establishment, which offers services including jewelry cleaning, watch repair, and custom engagement ring designs.

The store operates under the management of Shanna and Adam, who are known to be certified Rolex watch dealers. The operating hours are as follows:

| Day | Opening Hours |
|-----------|--------------------|
| Monday | 10:00 AM - 5:00 PM |
| Tuesday | 10:00 AM - 5:00 PM |
| Wednesday | 10:00 AM - 5:00 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 5:00 PM |
| Saturday | 10:00 AM - 4:00 PM |
| Sunday | Closed |

Overall Sentiment from Online Customer Reviews:
Positive sentiment accounts for approximately 30%, while negative sentiment comprises around 50%. Neutral responses make up the remaining 20%, indicating a larger share of dissatisfaction compared to positive experiences.

Highlight Reviews:
Best Review: An individual praised the helpful and friendly staff, highlighting the reasonable pricing for watch adjustments and their professional service.
Worst Review: A customer expressed frustration after their Rolex was misrepresented and had difficulty retrieving their property, highlighting unprofessional communication and lack of responsiveness from the owners.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.