Kay Jewelers in Fort Myers, located at 9374 Ben C. Pratt Parkway, Suite 100, FL 33912, is recognized for its engagement ring creation and exemplary customer service. With a commitment to providing a superior shopping experience, the store boasts a team of knowledgeable staff who are dedicated to helping customers find the perfect piece of jewelry. The atmosphere is welcoming, and many reviews highlight the patience and assistance provided by employees like Marcie, Esteban, and Karyn, who make the process of selecting an engagement ring enjoyable and stress-free.

The store offers engagement ring customization, diamond upgrades, and maintenance and repair services, ensuring that customers can create and care for their unique pieces over time. The location operates in Lee County and is a part of the trusted KAY Jewelers brand, which has been serving customers since 1916.

The store has received a total of 129 reviews, indicating a robust customer interest.

Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Many customers express satisfaction with the friendly and helpful staff, celebrating their supportive approach during the engagement ring selection process. However, a few negative sentiments were noted regarding service inconsistencies.

Best Review:
Serena praised the amazing service she received from Marissa, highlighting her quick assistance in finding the perfect wedding band, which left the customer very happy with her purchase.

Worst Review:
Tastie expressed disappointment over the lack of greeting upon entry, feeling the initial interaction was off-putting, which impacted overall satisfaction during her visit.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Opening Hours:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

Staff Members Mentioned:
- Marcie
- Esteban
- Karyn