Kay Jewelers Edison Mall Fort Myers FL
KAY Jewelers in Fort Myers, located at 4125 Cleveland Ave, Ste 1440 A, serves as a prominent destination for those seeking to create the perfect engagement ring. The store operates within Lee County and offers a wide range of jewelry services specializing in custom engagement rings, diamond upgrades, and repairs. Customers appreciate the knowledgeable and friendly staff who are dedicated to providing exceptional service. The team, which includes well-regarded representatives like Virginia and Fallan, aims to guide prospective buyers through their jewelry selection journey, creating a welcoming atmosphere.
The store's concentration on customer service is highlighted in numerous reviews, with many customers praising the professionalism and attentiveness of the staff. Positive themes include the personalized assistance offered in selecting engagement rings and the overall shopping experience. However, there are also notable criticisms regarding inconsistent service levels and negative experiences shared by some customers, resulting in a divided perception.
Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 25%
- Negative: 15%
The sentiments reflect a generally favorable view of the store, with a substantial number of customers highlighting positive engagement ring experiences alongside a few adverse reviews regarding service and professionalism.
Best Review: A customer expressed great satisfaction with the attentive service provided by Virginia, emphasizing the excellent guidance received during the process of finding the ideal engagement ring.
Worst Review: Another customer criticized the overall lack of professionalism and perceived indifference from staff, particularly noting a negative experience during a routine service visit.
Store Hours:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
Staff Members:
- Virginia
- Fallan
