Dunkin's Diamonds, located at 11500 S Cleveland Ave, Fort Myers, FL 33907, operates in Lee County and specializes in creating exquisite engagement rings and other fine jewelry. With a commitment to exceptional customer service, the store has garnered a mix of positive and negative reviews from a total of 340 customer evaluations. Customers often commend the knowledgeable and friendly staff, including notable assistance from associates like Sue Ellen and other team members who provide a low-pressure environment and personalized help for all jewelry needs. The store features a wide range of engagement ring options, ensuring a memorable shopping experience for all couples.

However, there have been remarks regarding customer service inconsistency, with some clients expressing dissatisfaction with how their issues were handled. Despite this, many customers still praise the quality of the jewelry and appreciate the post-purchase services available, including free jewelry cleaning.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

**Opening Hours:**
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 7:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 7:00 PM
- Saturday: 10:00 AM - 7:00 PM
- Sunday: 12:00 PM - 6:00 PM

**Staff Members:**
- Sue Ellen

**Best Review:**
A long-time customer highlights the exceptional quality and customer service at Dunkin's Diamonds, expressing that they've always received exemplary treatment and never regretted any of their purchases within the two decades they’ve been a client.

**Worst Review:**
In a negative experience, a customer felt dismissed and stated that staff's lack of engagement when attempting to sell a diamond ring was very disappointing, leading to frustration and a decision to not return.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.