Iowa Diamond West Des Moines IA

Iowa Diamond, located at 4601 Westown Pkwy #215, West Des Moines, IA, serves Polk County and is known for its extensive selection of engagement rings and exceptional customer service. With a large variety of engagement ring styles, Iowa Diamond prides itself on offering a unique shopping experience that allows customers to design their own rings with the help of knowledgeable staff members. Customers can expect personalized attention in a comfortable setting where they can explore hundreds of ring designs. The establishment is led by owner Chuck Kuba and offers services such as custom design, repair, and ongoing jewelry maintenance.

The store is open during the following hours:
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed

Iowa Diamond has garnered a total of 227 customer reviews, showcasing a blend of positive and negative feedback.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 25%
Negative: 15%

The atmosphere of customer responses indicates a largely favorable experience, particularly praising the attentive service and diversity of ring options, though some negative comments highlight quality concerns regarding repairs and customer service follow-up.

Best Review:
One customer commended the knowledge and approach of the staff, noting that their experience in selecting an engagement ring was seamless, thanks to the attentive guidance provided throughout the process.

Worst Review:
Another customer expressed frustration over repeated issues with their ring, reporting multiple instances of diamonds falling out, along with dissatisfaction regarding the handling of these issues by the staff.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.