Zales Jewelers, located at 1551 Valley W Dr, West Des Moines, IA 50266, is a chain retailer offering a wide variety of diamond and precious jewelry, with a particular focus on engagement ring creation. The store provides an array of services, including ring resizing and assistance with selecting the perfect engagement ring. Customer feedback highlights both positive and negative experiences regarding service quality.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 50%
Neutral sentiment: 25%
Negative sentiment: 25%

Customers frequently mention the knowledgeable and friendly staff, underscoring the helpfulness in finding suitable jewelry options. However, there are significant concerns regarding inconsistent customer service, with some experiences marked by unhelpfulness and a lack of attentiveness from staff.

Opening Hours:
- Monday to Saturday: 10:00 A.M. - 8:00 P.M.
- Sunday: 12:00 P.M. - 6:00 P.M.

Mentioned Staff: None specified.

Best Review:
Nova praised the staff for their outstanding support in finding the right ring, emphasizing a positive and engaging experience.

Worst Review:
Elsie expressed frustration with the service received, detailing a difficult experience when her engagement ring broke and she sought help.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.